Trying to Manage Costs While Improving the Customer Experience?
Customers demand a superior experience while competition demands lower costs. Read our new executive brief to learn how to do both.Mobile World Congress I 15-18 February 2010 I Barcelona, Spain
Convergys is delighted to be, once again, exhibiting at Mobile World Congress, where it has participated for over 10 years. Visit us at Hall 8, Stand # B70 and Hospitality Suite AV57. We hope to see you in Barcelona!HRO Renewals: Best Practices and Lessons Learned from the Field
New HRO deals and renewals are better structured and more likely to meet goals than deals of years past. Successful HRO relationships are solidly governed and achieve optimal outcomes. This paper provides an analysis of lessons learned and best practices from a series of HRO renewal efforts with the clients of Convergys.
