Have you heard the latest that the news media is saying about us? At
Convergys, the media continues to recognize our industry excellence.
Giving You Access to Key Newsworthy Information
We've featured our interviews, news stories and articles to help you gain a clearer insight into who we are as a leader in relationship management.
Explore Convergys in the News
NDTV Profit, India, October 2008
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"Convergys Bacolod to employ 1,000"
Malaya, Philippines, October 2008
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"Demand for agent-assisted services from Philippine contact centers on the rise"
Mftp.interanila Bulletin, Philippines, October 2008
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"Six Sigma - A Quick Hit at Convergys"
Communication Today, India, October 2008
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"Dandiya Razzmatazz"
The Economic Times, India, October 2008
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"Growth in India"
Various Publications, India, October 2008
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"Shopping and Customer Experience: Zero Degrees of Separation"
B/OSS World, October 2008
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"Injecting More Value Into Business Process Outsourcing"
CRM Buyer, October 2008
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"Does Billing Hold the Answers?"
Wireless Business Review, October 2008
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"What's in Store for Multi-Channel Retail?"
Retail Systems, October 2008
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"Convergys Acquires CEON To Tackle Telco PMO"
Telephony Magazine, October 2008
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"The Right Connection"
Electronic Retailers Magazine, October 2008
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"There's No Place Like Home"
CRM Magazine, October 2008
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"Convergys Expands its Front End Footprint"
Billing World, September 2008
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"Convergys Converges on Communications Service Providers"
CRM Magazine, September 2008
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"Convergys Focuses on Dropped Order Challenge"
Telephony Magazine, September 2008
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"Voice of the Shopper Drives Loyalty"
Retail Industry Leader's Association Report, September 2008
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"Cigna Dental Drills for Loyal Customers"
1to1 Magazine, September 2008
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"Revealing the Invisible Customer"
By Jim Sullivan, Business Intelligence Consultant
Customer Management Insight Magazine
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"Allotment of spectrum for 3G services is set to bring in more opportunities"
Voice & Data Magazine, India, September 2008
Gary Liew, Director and Telecommunications Lead, Asia Pacific
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"Engaging the Home Based Learner"
Chief Learning Officer Magazine, September 2008
Scott Van Stratten, Senior Director, Home Agent interviewed
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"Charitable Convergys"
Metro Now, India, August 2008
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"We Aren't Free on Independence Day!"
Metro Now, India, August 2008
Tim Huiting, Vice President of Human Resources-Asia
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"A Hockey Game With a Difference"
Bangalore Mirror, India, August 2008
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"Flexibility, Reliability and Scalability"
Communication Today, India, August 2008
Gary Liew, Director and Telecommunications Lead, Asia Pacific
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"Of Slowdown and Platforms"
Dataquest, India, August 2008
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"Managing the Ship"
Dataquest, India, August 2008
Sukant Srivastava, Country Manager and Managing Director of Convergys' Customer Management Operations
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"BPO Are Getting Commoditised"
Business Today Magazine, India, August 2008
David F. Dougherty, President and CEO
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"The Next Leap"
Voice & Data Magazine, India, August 2008
Sukant Srivastava, Country Manager and Managing Director of Convergys' Customer Management Operations
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"The Support Report"
Response Magazine, August 2008
Featuring CVG's Vicky Walz, Vice President, Client Services
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"After February 17, the Call Deluge"
CED Magazine, August 2008
MSOs prepare for viewer activity after the digital TV transition
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"Convergent charging helps streamline effective business practices"
Telecom Era, India, July 2008
Vinay Mehta, Senior Vice President, Product Management and Development
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"Convergys: Outthinking, Outdoing"
IndiaTechTV.com, India, July 2008
Madhu Damodaran, Director, Employee Services, APAC
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"Suddenlink: A Cable Company With an Acquiring Taste — and Its Own Integration Strategy"
B/OSS World Magazine, July 2008
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"Convergys: Challenging Times, Smart Moves"
Customer Inter@ction Solutions magazine, July 2008
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"Realistic HR Outsourcing: Go Slowly But Safely,"
Workforce Management Magazine, July 2008
Christine Timmins Barry, Senior Vice President, Americas Operations
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"How to Deliver a Successful Multichannel Customer Experience"
Speech Technology Magazine, July 2008
Jo Ann Parris, Vice President, Relationship Technology Management
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"Outsourcing -- It's About the Customer Experience"
Contact Professional, July 2008
Andrea Ayers, President, Customer Management
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"Relationship Management: A New Way to Align Your Contact Center with Customers"
Customer Management Insight, July 2008
John Georgesen, Senior Director, Decision Sciences
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"Ensuring Customer Loyalty During Network Consolidation"
Pipeline Magazine, July 2008
Michael Palackdharry, Vice President, Information Management
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"BPO firms innovate to slash transport expense"
The Mint, India, June 2008
Gaurav Karlra, Logistics Director and Ipininder Singh, Technology Director
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"Early Warning System"
Human Capital, India, June 2008
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"Not a job, but a career"
Express Computer, India, June 2008
Ashutosh Sinha, Director, Recruitment, Convergys India Services
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"Convergys pursuing 5 large deals in telecom"
The Economic Times, India, May 2008
David F. Dougherty, President and CEO
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"18 years and going strong"
Hindu Business Line, India, May 2008
Andrea Ayers, President, Customer Management
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"Dave Dougherty Interview with CNBC"
CNBC India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys plans to enter Indian call centre market"
The Mint, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys plans India BPO market foray"
Business Standard, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys to expand Indian operations"
Hindu Business Line, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Call Centres Now Sell Themselves as the War for New Talent Intensifies"
The Mint, India, April 2008
Tim Huiting, VP of Human Resources; Ashutosh Sinha, Director of Recruitment, Nikhil Duggal, Manager
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"Convergys upbeat on HR process outsourcing"
Hindu Business Line, India, April 2008
Maheedharan Thiagarajan, Director of Global Learning Operations
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"How I got here"
Wall Street Journal, United States, April 2008
Andrea Ayers, President, Customer Management
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"Convergys enters multi-year deal with BSNL"
Business Standard, India, April 2008
Jean-Hervé Jenn, President, International, and Paresh Shah, Vice President and General Manager
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"Convergys brings e-learning on mobile"
CIOL (CyberMedia), India, April 2008
Maheedharan Thiagarajan, Director of Global Learning Operations, and Subhasish Karmakar, Manager Design
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"Seven Rules for Redefining Customer Experience"
Contact Professional's CP Wire, March 19, 2008
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"Convergys sets new fun-at-work record"
MetroNow
Sukant Srivastava, Managing Director and Country Manager for Convergys in India
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"Holding back employees"
Deccan Herald
Tim Huiting, Vice President of Human Resources
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"Solving the Mystery of Poor Customer Experiences"
Speech Technology Magazine, April 1, 2008
Jo Ann Parris, Vice President of Relationship Technology Management, Convergys
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"Moving Beyond 'I'm Sorry, I Didn't Get That'"
Speech Technology Magazine, April 1, 2008
co-authored by Sunil Issar, Convergys
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"How to Select an Outsourcer"
Speech Technology Magazine, April 1, 2008
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"Getting the Devil out of the Details"
Speech Technology Magazine, April 1, 2008
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“Switching to Offense with Convergent, Real-Time Services”
B/OSS, March/April 2008
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"The HRO Mega-Deals: An Exclusive Club"
Workforce Management Magazine, March 17, 2008
John Gibson, President, HR Management
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“Change Management Software Eases PCI Compliance Burden”
Tech Target’s Data Center, March 5, 2008
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"Call for Comfort"
Times of India, March 2008
Sukant Srivastava, Managing Director and Country Manager
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Dave Dougherty Interview with Bloomberg News
Bloomberg News, March 2008
Dave Dougherty, President and CEO
Instructions: Once on the site, you will need to click on the green arrow marked "play." The excerpt can take a few minutes to download.
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Convergys in Gurgaon, India, Featured on NDTV's MetroNation
New Delhi Television (NDTV) MetroNation
Convergys employees
Instructions: Once on the site, right-click on "Convergys Metronation" and select "Save Target As" to save the clip to your desktop or another convenient file before launching it.
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"Slow Growth Has Operators Looking For Lasting Relationships"
Billing & OSS World, March 5, 2008
By: Tim McElligott, B/OSS World
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"Vendors Help Pay the Bills"
WirelessWeek, February 15, 2008
Perry Chaturvedi, Convergys Industry Lead, Wireless
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"A Place to Study"
The Hindu's Metro Plus, February 2008
Paresh Shah, Vice President and General Manager of Information Management in India
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"Learning Under a New Light"
HRO Today, January/February 2008
Marianne Langlois, Convergys Vice President, Learning Solutions
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"The Bakers Dozen: Learning"
HRO Today, January/February 2008
Convergys listed as top provider of Learning Outsourcing
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"IT Pros Don a New Role"
The Hindu, January 2008
Paresh Shah, Vice President and General Manager of Information Management in India
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"Billing technology: Making it easier for customers to pay up"
Financial Times, January 2008
Alastair Hanlon, Director of Innovation Strategy
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"Ad of the Week"
Times of India, January 2008
Ashutosh Sinha, Director of Recruitment
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"Convergys to be in Markets with High Potential"
Communications Today, January 2008
Sukant Srivastava, Managing Director and Country Manager for Convergys in India
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"CEO Forum: How can CEOs get closer to their Customers?"
New York Stock Exchange Magazine, January 2008
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"Is Your Agent Training Process Evolving with the Role?"
ICM's Customer Management Insight, January 2008
By Convergys' Jason Mitchell
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"Dialing For Dollars"
Speech Technology, January 25, 2008
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"Tech Vendors Await Ripple Effect of Retail Boom"
Economic Times, December 2007
David Dougherty, President and CEO
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"Kids Converge, Have Fun"
New Indian Express, December 2007
Convergys' Paresh Shah, Vice President and General Manager of Information Management in India
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"A Darling of Product Companies"
Dataquest, December 2007
Convergys' Paresh Shah, Vice President and General Manager of Information Management in India
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"Activities Galore"
The Hindu, December 2007
Convergys' Paresh Shah, Vice President and General Manager of Information Management in India
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"No-Hassle Holiday Gift Returns"
Kiplinger's Personal Finance, December 14, 2007
Convergys' Andrea Ayers, Business Unit President
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"Speak Up!"
CRM Magazine, December, 2007
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"Strategies for Melding an In-House and Outsourced Partnership"
Contact Professional, November/December, 2007
By Convergys' Brenda Harding
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"Qwest Engenders Loyalty"
B/OSS - Billing & OSS World, November/December, 2007
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"Telcos Find Opportunities in Social Networks' Security Flaws"
B/OSS - Billing & OSS World, November/December, 2007
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"Working Diwali for BPOs"
Press Trust of India, November 2007
Convergys' Tim Huiting, Vice President of HR
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"Voice Recognition Technology Hits the Desktop"
Multichannel Merchant eNewsletter, November 28, 2007
By Convergys' Vince Weseli
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"Convergys Offers Outsourcing for e-Tail Customer Service"
Apparel Magazine, November 13, 2007
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"Convergys Urges Automated, Personalized Approach to Happy Customers"
Speech Technology Magazine, November 8, 2007
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"Micro Mobile Model: MVNOs"
Phone+, November 1, 2007
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"The User Becomes a Standard Bearer"
Speech Technology Magazine, November 1, 2007
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"Click, click, click: Tips for online Santas doing holiday shopping on the Web"
MarketWatch, November 2007
Convergys' Andrea Ayers, Business Unit President
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"Convergys Promotes Children's Reading Program with Sa Aklat Sisikat Program"
Manila Times, November 2007
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"BPO Employees Celebrate Diwali at Work"
NDTV, November 2007
Interview with Convergy's Mandeep Kaur, HR Director
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"At Your Service"
The Telegraph, November 2007
Convergys' Tim Huiting, Vice President of HR
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"How to Navigate Customer Service without Screaming"
US News and World Report, October 2007
Convergys' Andrea Ayers, Business Unit President
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"Addressing Cross-cultural Issues in the Workplace"
Smart Techie magazine, October 2007
By Convergys' Paresh Shah, Vice President and General Manager of Information Management in India
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"At Home Agent FAQ List"
Customer Inter@ction Solutions, October 11, 2007
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"Convergys Recognized as Leader in Agent Training"
Customer Inter@ction Solutions, October 3, 2007
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"Transforming Agent Training Through Performance-Based Learning"
Multichannel Merchant eNewsletter, September 25, 2007
By Convergys' Marianne Langlois
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"Your Call May Be Monitored"
Government Computer News, September 10, 2007
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"Netting Better Service"
Chain Store Age, September 10, 2007
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"The 2007 Market Leaders"
Speech Technology Magazine, September 5, 2007
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"The 2007 Implementation Awards"
Speech Technology Magazine, September 5, 2007
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"Support Services: Are You Purchasing Call Center Services the Same Way You Buy Gasoline?"
Response Magazine, September 1, 2007
By Convergys' Ron Elinkowski
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"Convergys Featured on Forbes TV Network"
Andrea Ayers, President of the Government, Healthcare, Retail, Automotive & Financial Services business unit, was interviewed on the Forbes TV Network. August 15, 2007
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"Beyond OSS: Unlock New Profits with Lifetime Value Optimization"
Pipeline, August, 2007
By Convergys' Jeff Gordon
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"Beyond the [Set-Top] Box"
Multichannel News, August, 2007
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"Paper Cuts"
CRM Magazine, August, 2007
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"Win Management Respect � and Budget Approval � With A Profit-Driven Approach to Customer Care"
Contact Professional, July/August, 2007
By Convergys' Ryan Pellet
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"A Multiple Approach Is Best"
Speech Technology Magazine, July/August, 2007
By Convergys' Kristie Goss
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"They've Got Your Back"
Electronic Retailer Magazine, July, 2007
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"What's a Customer Worth? Quad Play Providers Need to Know"
B/OSS - Billing & OSS World, July, 2007
By Convergys' Jeff Gordon
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"TMW-Nice: Sun, Sea, and OSS"
Pipeline Magazine, June, 2007
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"Billing & OSS World 2007"
Pipeline Magazine, June, 2007
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"Building An Early Warning System"
Call Center, June, 2007
By Convergys' Pj Weyforth
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"Bringing Video to the Voice Arena"
Speech Technology Magazine, May, 2007
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"Streamlining Service Creation"
Internet Telephony, May, 2007
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"Tribold and Convergys to Showcase Unified Product Catalog"
TMCnet: IP Communications, May 18, 2007
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"Tribold, Convergys Show Off"
Light Reading, May 16, 2007
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"Develop a Multichannel Client Contact Center"
Integrated Solutions for Retailers, May, 2007
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"Prepaid: Changing Gears"
Phone+ Magazine, April 30, 2007
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"The 2007 Service Leaders, Part 2"
CRM Magazine, April, 2007
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"Convergys Wins Employer of the Year and Outstanding Exporter of the Year"
Manila Times, April, 2007
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"Convergys Removes the Invisibility Cloak of Multichannel Care"
Telephony, April 24, 2007
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"Gold Member"
Telephony, April 23, 2007
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"Embracing the Touchpoints"
Telephony, April 23, 2007
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"Dynamic Billing: The Road to Riches"
Telecommunications, March 27, 2007
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"The Next Step: Office of Test Management"
Software, Test & Performance, March, 2007
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"The Real Life of Home-Based Agents"
Contact Professional, March, 2007
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"Hard Lessons from Telecom's Depression Now Drive Technology Sourcing"
BillingWorld & OSS Today, March, 2007
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"Will Quad Play be a Home Run or a Strikeout for CSPs?"
Pipeline Magazine, March, 2007
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"The IMS Waiting Game"
Telecommunications, February 28, 2007
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"Convergys leader to retire"
Telephony, February 22, 2007
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"Home Bodies"
CRM Magazine, January, 2007
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"Good Call: Help Desk Delivers for Postal Service"
Washington Technology, January 15, 2007
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"Billing and OSS - the Last Barrier to VoIP and IMS"
Internet Telephony, January, 2007
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"From Customer Intelligence to Operational Impact"
BillingWorld & OSS Today, January, 2007
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