As a global leader in Relationship Management, we help our clients strengthen the relationships they have with their customers and employees. When companies succeed at Relationship Management, they improve operational effectiveness, develop internal talent, manage costs, and enable superior customer experiences.
Client Testimonials
See how EyeMed partnered with Convergys to improve the customer experience with an innovative home-agent customer care model.
“Having dedicated healthcare vertical expertise means Convergys understands our business. ...they leverage global best practices to deliver great service to us.”
Watch T-Mobile's testimonial on Convergys expertise in deploying advanced speech self-service solutions.
“...is a partner we can count on in the long run, and we look forward to a long relationship with Convergys.”
See how AIS transormed their contact centers into sales centers utilizing Convergys consulting expertise.
“...I can see how they focus in building the relationship with the customer.”
See how T-Mobile USA leveraged Convergys software solutions and consulting expertise to launch a new wholesale business in a very short time frame.
“The decision to use Convergys was, again, cost, time to market and actually meet our launch date, which was very successful”
Watch how SingTel Optus, one of Australia's leading telecommunications provider, leveraged Convergys outsourced customer solutions to deliver high-quality customer service.
“Optus for its entire history has been about being the champion of the customer.”
Watch how Telkomsel partnered with Convergys to deploy a unique convergent charging platform, which enabled them to increase market-share in the highly-competitive Indonesian mobile-market.
“The success of this project reaffirms our decision to partner with Convergys.”
Relationship Management Perspectives
Watch George O'Meara's view on the need to empower customer service representatives to enhance customer relationships.
“The key central point is that there's a person-to-person interaction.”
Watch Convergys clients and industry experts provide their perspectives on defining competitive advantage by practicing effective Relationship Management.
“Customers have Changed. Companies therefore must change.”
Watch Stephen Loynd on the need to partner with a dependable outsourcer to succeed in challenging economic times.
“its...become ever more important to...deal with sophisticated customers”
View Peter Ryan's perspective on the customer care strategies that companies need to focus on to succeed in challenging economic times.
“companies...are going to have to demonstrate a level of care that...we havent's seen in the past.”
Watch Jeffrey Rayport's perspective on Relationship Management as the next competitive frontier.
“...customer experience is the last big opportunity for differentiation.”
View Bill LePage's perspective on strategies to combat attrition, key learnings from Sundance and how Convergys is helping them effectively manage customer and employee relationships.
“Attrition...is really an inhibitor to really good customer satisfaction”
Watch John Wilmott's perspective on the importance of relationship management in challenging economic times.
“Convergys relationship management vision is very timely...”
