How can you leverage the benefits of having a brick-and-mortar channel to strengthen your brand and forge ahead of your competition? After all, your customers have the ability to touch the product, own it today and receive personal sales assistance. Let our proven retail solutions improve your store to leverage those benefits and propel your growth.
Benefits
At Convergys, our solutions are based on innovative, successful approaches honed over many years of experience working with leading retail clients. With deep customer experience and unequaled operational expertise, we are uniquely qualified to identify and implement innovative sales and service solutions that:
- Increase store satisfaction
- Boost customer service to differentiate your brand
- Improve sales
- Reduce costs
- Improve recruitment, training and retention of associates
Our portfolio of solutions includes:
Forrester finds Convergys a "best value" in customer care among industry leaders.
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Our Portfolio of Solutions Includes
What will bring your best customers back to your stores? How can you elevate the value you provide to stand out? We have answers. Drawing from extensive retail expertise and customer analytics, our proven methods help you exceed your customer’s expectations.
We employ our Store Customer Service to improve your stores by:
- Taking non-core activities out of the store
- Redirecting store calls to contact centers
- Freeing associates to serve customers
- Improving business processes for increased margins
Why are your store sales declining? Could your contact centers drive more sales to your stores? With more than 20 years experience, we have the retail background and sales analysis expertise to address those challenges.
We helped one client attain a 200% increase in sales conversions in 5 years. Our sales and multi-channel consulting solutions identify and correct store and other channel factors undermining purchases – to improve top line growth and repeat business.
Seventy percent (70%) of customers say service – not price – caused them to leave. What are your customers saying? We can find out, and improve the service your employees are providing.
Our Store Training solutions are based on deep expertise in retail employee training and development, and employee satisfaction analytics. One of our clients saved more than $1 million with our innovative store-based e-learning.
We can help you:
- Reduce new hire onboarding (significantly)
- Improve store service
- Cut store training costs
Wondering about the quality of your store service? Unsure how to correct a store satisfaction problem? At Convergys, our solutions provide insight and direction for improving your customer satisfaction.
Leading retailers like yourself employ our customer analytics services and solutions to survey shoppers and analyze contact data - gaining key insights and action plans that dramatically improved satisfaction and sales.
Our solutions can:
- Reveal customer experiences – instore and on the phone
- Benchmark your performance against other retailers
- Identify new store opportunities
Overwhelmed by the volume of calls to stores? Committed to exceeding the expectations of both customers on the phone and in the store? At Convergys, we have customer-centric solutions that address the technology and data needs of your store.
Our Automation and Technology Solutions resolve real-world store challenges. We can help you:
- Redirect important callers for quality help - and often sales
- Strengthen loyalty by answering calls with local store branding
- Give customers instore access to company and product data
- Free associates to focus on serving instore customers
- Improve facility management and reduce costs.
