What can you do to boost employee productivity and at the same time increase staff loyalty? As experts in managing employee relationships, we have pioneered countless successful solutions. This is based on more than 20 years of experience overcoming this challenge for many leading merchants.
With our broad retail expertise, we understand your employee and customer needs. We are also experienced at how to create and launch innovative, practical retail front- and back-office programs and technology solutions.
Our solutions can:
Forrester finds Convergys a "best value" in customer care among industry leaders.
"The Best Is Still in Store" - Strategies stores can learn from the website and contact center.
How can you ensure your sales associates delight your customers? Store processes, lack of training and frequent absences can all affect associate productivity. Our behavioral, business intelligence and absence management tools address these problems – and drive dramatic results.
One retail client applied our sales insights and increased contact center close rates from 18% to 50%. Our solutions:
What non-critical work can you offload from the store sales floor, so your associates can focus on selling and customer satisfaction? We have the insight and tools to give you the answers.
At Convergys, we provide effective, cost-saving staffing and expertise, ranging from full HR programs to outstanding multi-channel sales and service. Our solutions reduce costs while freeing employees to focus on customer interactions.
How does your staff handle a POS terminal breakdown while customers are waiting? Working with merchants like you, we have developed solutions that provide superior centralized service for store equipment.
One of our clients realized $1 million in savings in the first year alone. Our effective, cost-efficient solutions can take over any or all aspects of your facilities repair and maintenance, and even help your employees troubleshoot equipment for faster resolution – all while reducing overall costs.
Not sure how to optimize your retail operations for the greatest return? At Convergys, we excel at analyzing company and customer data to reveal business intelligence and create actionable plans. This produces an efficient service and sales engine.
Our solutions leverage returns and customer comments to improve your processes and product mix. We can centralize your processes and turn your customer and company data into knowledge that:
Want to tame complex retail-order processes to speed time to cash for the enterprise while delighting customers? See how we have solved the back-office challenges associated with complex service provisioning to deliver improved satisfaction.
Our Back Office Solutions can tackle your complex ordering processes and associated document handling challenges with automated workflow solutions. These solutions can: