From entitlement inquiries through the most complex support, your technical support needs are many and varied. One element they have in common – a need for an exceptional customer experience.

Our Multi-level Technical Support Services:

• Deliver scalable solutions to match your growth rate
• Include Tier 1, Tier 2, Tier 3 and advanced technical support
• Utilize e-mail, Web chat and/or phone options
• Offer global support in over 30 languages
• Reduce costs and improve customer experiences

Your technical support issues may be required within an individual business division or extend across your entire enterprise. Either way, our unmatched expertise in building and managing customer support programs will assist you to improve your customer experience while reducing your costs.

Customized Enterprise Technical Support Programs:

• Include proprietary tools and processes
• Utilize superior support engineers
• Enable effective knowledge sharing
• Ensure faster case resolution
• Deliver effective partner support to drive sales

Providing effective technical support to your channel partners ensures that your products and services are easy for them to sell – and results in increased revenues for you.

Convergys' Channel Support Solutions:

• Help your partners to serve their customers effectively
• Assist easy understanding of product specifications
• Utilize e-mail, Web chat and/or phone options
• Makes doing business with you both easy and profitable for partners
• Increase your sales and revenues

Delivering outstanding service quality on a global scale not only improves customer retention, but also strengthens partner support and increases sales and market penetration.

Cost-effective Global Support solutions:

• Focus on your needs and are implemented on your terms
• Expand seamlessly to support business growth
• Support users in more than 30 languages
• Offer onshore, near-shore and off shore locations
• Deliver economies of scale and business savings
• Enable global business growth