Andrea is president and chief operating officer at Convergys. In her blogs, Andrea discusses the important role of customer service agents and the influence operations management and supporting technology can have on whether agents succeed or fail to deliver the experience a customer expects.
Mike is a consulting practice executive at Convergys. He leads a team dedicated to delivering a full suite of consulting services to the Company's clients that help leverage customer intelligence and feedback to optimize long- term customer loyalty and profitability.
Angela is a director at Convergys. She has spent over eighteen years in contact center operations and marketing, focused on helping turn contact centers into profit centers and improving the overall customer experience.
Jeff is responsible for marketing programs in the Communications vertical at Convergys, an industry leader in providing agent-assisted, self-service, and proactive care solutions that support its client customers worldwide.
Scot is a senior director of market strategy at Convergys responsible for the communications vertical.
Christine is vice president/general manager of global operations for Convergys servicing the healthcare and government sectors. In her position she oversees the delivery of services to over 20 different healthcare and government clients.
Debbie is a vice president at Convergys Corporation, where her responsibilities include employee communication and engagement.
Julie is a senior manager in marketing at Convergys Corporation, a global leader focused on turning contact centers into profit centers and improving the customer experience for the Retail, Healthcare, Financial Services, Communications, Technology, and Government markets.
Rick is the senior director of Convergys’ Home Agent Solutions. In this role, Rick is responsible for establishing and implementing the product strategy for Convergys’ Home Agent Solutions as well as business development.
Igor is vice president of worldwide communications at Convergys.
Mike is vice president of account management at Convergys. He is a founding member of the TSIA Partner Advisory Board.
Bridget is general manager of retail, financial services, government and health care operations in Convergys. She is responsible for the delivery of customer management solutions through agent-assisted services, automated self-service, and intelligent customer interaction technologies.
Cory is the health care vertical leader for Convergys.
Morris is a senior vice president for Convergys, managing the global Financial Services sector. In this role,
he is responsible for the continued focus on our clients to understand their key business priorities, and ensure
a superior experience for our clients' customers.
Joel Lewis is VP of program management for collections at Convergys. Joel is responsible for the acquisition and management of collections clients.
Daralee Easter is the director of Home Agent Business and Product Development at Convergys Corporation.