Super Loyal customers are 41% more likely to spend 62£ or more a month, and 13% more likely to prefer and expect live phone support. -Convergys Scorecard Series ResearchAre you making it easy for your best customers?
Industry Snapshots from the 2010 Convergys Scorecard Research
Select your industry and region from the drop-down menu to view additional findings from the research. Each snapshot contains industry-specific graphical stories based on key findings from Convergys’ Scorecard Series research.
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