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Join us as we blog about the latest events, trends, and opinions on how to manage customers and employees, and sustain service excellence.
Latest Blog Post
Poor customer service could stall innovation growth engine for tech companies
Buzz Blog Author: Jeff Hazel
A big problem? You betcha.
Technology companies rely on innovation to drive their revenues and growth. Yet, rapid innovation in technology-based products often equates to a rise in complexity, which can frustrate consumers who struggle to keep up with the new technology advancements. If not dealt with through a superior customer service, [...]
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Featured Commentary
Join the discussion as Convergys leaders assess the topics challenging successful customer and employee relationship management.
Latest Blog Post
Customer Loyalty: Follow the Customer’s Lead
by Ryan Pellet
For years, companies have pursued loyalty programs that cater to their most valued customers. However, in a tough economic environment, where every dime of revenue matters, it is now essential to promote loyalty among a broader base of customers. Expanding loyalty requires that companies ensure a satisfying experience that moves high potential customers [...]
