Are you struggling to meet your customers' demand for anytime, anywhere access to information over the access channel of their choice?
Our Advanced Notification Gateway transforms your contact center from reactive to proactive and provides your customers with the information they need before they ask for it. With the Advanced Notification Gateway, your customers are always kept up to date - whether it's via an outbound call to a landline or mobile phone, a text message to a handheld device, or an email message. And, if they need to take action based on a notification, they can be seamlessly connected to self-service or a live agent.
This flexible, extensible framework: