When evaluating late-stage collection strategies, consider how technology and analytics can complement the role of agents.
Producing High Performance Recovery Results
The tools required to successfully recover late stage collections are more refined than those needed in other collection efforts. At Convergys, our expert use of technology and analytics can produce high performance recoveries for your company.
Rules-based analytics engines can be used to identify and guide the right customers to automated channels, to tailor electronic customer interactions to the individual customer, and to help ensure consistent treatment (and compliance with policy) across channels. The marriage of our analytics and technology skills, combined with our incentive-driven agents, can result in a highly successful effort of revenue recovery from your charged-off client portfolios.
Our Portfolio of Solutions Includes:
Maximize short-term returns and lifetime value with Collections Management Solutions
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Explore our Late-Stage Collections Solution
Lower your cost-per-dollar collected ratio by using our third-party collections strategy. Increased performance and reduced costs are benefits you can achieve through our Late-Stage Collections Solution that combines our functional expertise in automation, multichannel technologies, and strategic geographies to provide end-to-end collection services. We can:
- Improve debt collection rates with customized treatment plans including automation to deflect calls from agents
- Ensure compliance with state and federal requirements to protect your brand
- Improve right-party contact rate through a multichannel approach
