Who can afford to lose revenue? Gartner research indicates that landing new customers costs companies 10 times what it takes to retain existing ones. This underscores the importance of customer retention. Furthermore, it emphasizes the need for incorporating a revenue protection strategy in your business' overall growth plan.
What We Can Do For Your Revenue Protection Initiatives
At Convergys, we safeguard your existing revenue streams against losses. We employ various methods to help protect your company against competitive threats, erosion or unforeseen circumstances that could jeopardize your existing revenue streams. Our revenue protection methods help you to:
- Understand why customers defect and to formulate specific retention strategies
- Address customer satisfaction and loyalty issues
- Contain revenue leakage
- Safeguard your business in the event of a disaster
Offerings to help you protect revenues:
Proactively defend against lost revenue by understanding key drivers of customer retention, satisfaction, loyalty.
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Offerings to Help You Protect Revenues
Is your customer care organization due for a thorough review? As the number one global provider of outsourced customer services, we help you measure the strength of your customer care against industry standards.
Our Customer Care Diagnostic takes a broad look across your organization's customer care environment using our proprietary methodologies and industry knowledge. We:
- Benchmark your customer care capabilities
- Identify capability gaps
- Recommend viable strategies and approaches
How do you retain your current customers? Acquiring new customers is costly and time consuming, making customer retention a high priority.
We conduct a thorough analysis to understand why and when they leave. Having performed the analysis, we formulate retention strategies designed to maximize the lifetime value of your customers. These retention strategies also include a client-specific roadmap that focuses on improving your key business metrics.
Consulting Expertise Helps Reduce Churn and Improve Lifetime Value of Customers for Communications Provider
DOWNLOADWhat drives your customers? We can help answer this and assist you in increasing loyalty and revenue.
We help you leverage each stage of your customer lifecycle. From customer satisfaction research to complex churn modeling, we maximize each customer encounter by providing:
- Expertise in customer satisfaction, loyalty and equity
- In-house staff of research and database professionals
- Ph.D.-accredited Decision Scientists and Six Sigma Black Belts
- Global marketing research facilities
- Complete analytical infrastructure
Need to solve strategic technology issues? Put our 25 years of industry experience to the test.
We serve as global experts in developing customer management and business support systems. Our extensive Technology Consulting capabilities, such as Disaster Recovery Planning, Convergent Architecture and Revenue Assurance, help you:
- Prepare against unforeseen disasters
- Cohesively unite existing architectures for business benefit
- Reduce financial loss caused by revenue leakage
