Is your customer care organization due for a thorough review? As the number one global provider of outsourced customer services, we help you measure the strength of your customer care against industry standards.

Our Customer Care Diagnostic takes a broad look across your organization's customer care environment using our proprietary methodologies and industry knowledge. We:

• Benchmark your customer care capabilities
• Identify capability gaps
• Recommend viable strategies and approaches

Are you gaining business value from your learning technology? Learning technology is usually the most costly and complex element of your learning operations. Whether you already have technology deployed or are considering an implementation, our Learning Technology Diagnostic will help you understand the cost benefit and business value of outsourcing technology administration and hosting.

Want to improve your contact center? Today’s in-house contact center operations can be challenged with high costs, low customer satisfaction and untapped revenue opportunities.

Your in-house center can achieve lower operating costs while improving overall customer experience. We base every engagement on:

• Proprietary data collection tools and analysis methods
• Complete, three-dimensional analysis
• Rich benchmarking data, operational excellence and deeply-skilled consultants

Furthermore, we deliver business cases and roadmaps that help you achieve true transformation and business value.

Need to solve strategic technology issues? Put our 25 years of industry experience to the test.

We serve as global experts in developing customer management and business support systems. Our extensive Technology Consulting capabilities, such as Disaster Recovery Planning, Convergent Architecture, and Revenue Assurance, help you:

• Prepare against unforeseen disasters
• Cohesively unite existing architectures for business benefit
• Reduce financial loss caused by revenue leakage

Want to ensure your systems are implemented and integrated effectively? We have long provided capabilities for our communications clients’ business support systems (BSS). Not only do we provide these capabilities for our own products, but also for in-house and third-party applications.

Our services include:

• End-to-end Implementation and Integration capabilities
• System Testing
• Training
• Project Management
• Custom Software Development

How do you improve the customer experience by using speech automation? We help clients uncover the true behavior of customers within self-service channels, balancing this with business objectives to help define and implement changes to their automation strategy.

Beyond our consulting capabilities, we support speech application design, development, deployment and on-going management and tuning. We help clients by:

• Improving efficiency and quality of service
• Reducing technology risk
• Enhancing the customer experience

Are you in need of broader technology support? Communication service providers need far more than licensed software applications to effectively deploy, implement and operate business support systems (BSS). We can help you achieve this goal by providing a broad portfolio of Technology Services including:

• Custom Software Development
• Data Migration
• System Testing
• Training

Our services enhance your ability to reduce operating costs, improve profits and increase customer satisfaction and loyalty.