Great customer service differentiates you from your competitors, but at what cost?
Ensure the Full Potential of Your Customer Care Investment
Convergys offers solutions and services that meet your customers' demands, along with your business needs and restricted budgets—with the flexibility to scale as your business grows. Our Hosted Solutions offer a flexible approach to outsourcing—your site, our site or a combination of both. These solutions help you:
- Optimize the customer experience
- Reduce operations cost
- Differentiate your brand
Our Portfolio of Solutions Includes:
Discover how Convergys hosted solutions strengthens NASCAR's relationship with their fans
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Our Portfolio of Solutions Includes
Your contact center solution is a critical driver of overall customer satisfaction. Our innovative Managed Services Solutions are customer-centric and tailored to your organizational and IT requirements.
With flexibility to scale as your customers’' needs change and your business grows, our dedicated solutions leverage various applications to optimize customer experiences. This best-in-class solution:
- Delivers a superior customer experience
- Offers speech self-service to live agent solutions
- Reduces operational costs
Customer service excellence is imperative to your business success -- no matter how tight your budget may be. Optimizing customer interactions differentiates you from your competitors, driving customer loyalty.
On-Demand Contact Center solutions are an economical alternative to in-house solutions and are tailored to meet your organizational requirements. These multi-tenant solutions support multiple servers and locations, providing redundancy, security and instant capacity.
- Speech Self-Service solutions
- On-Demand Voice Authentication solutions
- Outbound Notification solutions
Managing and continuously improving your customer service requires you to understand your contact center systems’ performance and your customers’ overall experience.
Beyond standard measurements, our Monitoring and Management solutions provide you with a holistic view of your solution performance – from your customers’ perspective. This proactive tool:
- Monitors voice applications and network infrastructure
- Measures everything from carrier performance to call quality and routing
- Provides information to enhance and optimize customer interactions
Our Professional Services group, comprised of over 200 customer experience optimization experts, can design, deliver and support a comprehensive, end-to-end contact center solution that caters to your unique business needs. We even offer a written performance guarantee with penalties paid to you if we fail to meet specified goals, and bonuses paid to us if these goals are exceeded.
Designing and delivering intelligent solutions that drive customer satisfaction and business value
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