Our Intelligent Advertising solution provides a simple, profitable, non-intrusive and highly targeted method of offering funded promotions and gifts to your customer base.  Intelligent Advertising is currently available as two solutions: Voice2MMS (generating additional revenue from voicemail services) and as Customer Care with Intelligent Advertising.

Voice2MMS with Intelligent Advertising provides opportunities to leverage existing message transactions to generate additional revenue. The network operator can embed promotions and incentives into each visual voicemail message. The promotions can be driven by multiple criteria including customer value, promotion value, customer’s interests, location and situation.

Customer Care with Intelligent Advertising adds live agent services to improve customer relations while reducing agent costs per session, Intelligent Advertising provides the options to offer ”funded give-aways”, either from the enterprise itself or third-party sponsorship; turning live agents centers from cost centers to profit centers.

 

Convergys provides a compelling suite of voice, text and web-based messaging and call completion capabilities. Voice messaging features include traditional voicemail, email and fax mail, as well as text-to-speech reading, and text notification services.

By leveraging SMS and MMS standards available on any mobile device, Device-Independent Visual Voicemail (DIVVM) increases subscribers’ propensity to listen to messages and stimulates traffic text and calls, broadening the market to include all devices and demographics. DIVVM also opens up new opportunities for sponsorship and advertising to generate additional revenue streams for operators.

To optimize service providers’ brand awareness, service adoption and revenue generation, Convergys offers multiple client-based mobile solutions such as visual voicemail supporting the majority of smart phones & feature phones available worldwide.

Through the adoption of industry and specific device standards, Convergys has integrated and deployed device-based Visual Voicemail solutions to provide operators with the option of full integration to the most popular mobile devices in the market.

Convergys Payment solutions support multiple intelligent billing capabilities which allow service providers to record and bill data and voice calls in real time and deduct payment before service usage and/or top-up account. These solutions also include flexible tariffs and campaign management capabilities to encourage off-peak network usage to optimise service profitability and network efficiency.

Convergys SMS solutions support full-feature Peer-to-Peer and Notification text messaging services. These solutions offer flexibility and profitability through capabilities such as repeat attempt delivery and SMS forwarding via the SMS Router, flexible tariffs and telescopic payments, whereby one subscriber can pay or top up the bill of another–all with full reporting and administration capabilities.