How Convergys Direct Response Solutions Can Increase Sales
At Convergys, we use a unique “5-Star Selling” approach to enable our agents to effectively interact with your customers in either English or Spanish. This improves your conversion and upsell/cross-sell rates. We also leverage automation, such as IVR and advanced speech recognition, to maximize call handling that will provide the highest level of service in a cost effective manner.
Let us support your next direct response program such as:
- DRTV and infomercial programs
- Direct-to-consumer pharmaceutical support
- Bank card acquisition and activation campaigns
- Lead generation and enrollment programs
Achieve your business goals with the help of:
Improve customer conversion and response rates while managing costs
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Achieve Your Business Goals with the Help of
Want to add to the bottom line – with no risk? Our Partner Plus Solutions can help you expand your revenue potential with every call.
Partner Plus pairs your offer with a secondary offer from a carefully approved partner. You are paid for every sale with no cost to you. The talk time, setup and call recording associated with the upsell are paid for by us!
How well is your automation serving your customers? At Convergys, we focus on improving your customer experience strategies with solutions that drive higher value from your contact center operations and self-service investments. From customer insight, to applied technology, to agent effectiveness, Convergys Multichannel Automation Solutions enable you to differentiate from the competition based on service, to increase customer satisfaction and loyalty, and to increase profits and customer lifetime value. These solutions include:
- Revenue Capture Solutions
- Experience Enrichment Solutions
- Cost Containment Solutions
- Adoption Acceleration Solutions
High call volume generated by customer acquisition efforts often requires a global live agent capacity strategy. We combine the power of offshore and onshore contact centers to meet the challenge of this 24X7 high-volume business. And for further flexibility, our Home Agent Solutions provide even more call handling options.
Whatever your preferred choice, you can expect our Global Capacity Options to deliver:
- Improved customer satisfaction
- Optimized call handling results
- Significant cost savings
