Webinar: Making the Business Case for Real-Time Convergent Charging

In this recorded webinar, Convergys experts explore how, as the communications market matures, the focus shifts from acquisition of new subscribers to value maximization of existing subscribers.

Gain insight into how the emergence of the "real-time imperative" affects your ability to deliver any service to any customer, and charge for it, and how to reduce care/support costs through real-time delivery of account status.

In this webinar, learn the answers to these questions:

What are the key drivers for real-time convergent charging?
Why is balancing your investment to the level of service required critical to success?
How are today's strategic thinkers developing high-level business cases for real-time convergent charging?

Date:	Tuesday, June 16, 2009
Time:	10:00-11:00 AM EDT/2:00-3:00 PM GMT
Speakers:	Alastair Hanlon, Director, Product & Solution Strategy, Convergys, Information Management Fiona Fulton, Director, Product & Solution Strategy, Convergys, Information Management
Moderator:	Alison Hess, Sr. Manager, Convergys, Corporate Marketing

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Speaker Biographies

Alastair Hanlon is the Director of Product and Solutions Strategy for Convergys Information Management business. He is responsible for working with clients to develop innovative BSS and OSS solutions. In this role he is defining new products and services that are relevant to today's highly competitive markets. His background is in management consulting, and he developed worldwide telecoms industry experience with Geneva Technology Ltd and now Convergys Corporation, specialising in product management and product strategy. Alastair has a Ph.D. in Physics from the University of Cambridge.

Fiona Fulton is the Director of Product and Solutions Strategy for Convergys Information Management business where she specialises in strategy and product management. She has extensive expertise in BSS and the telecoms industry, developed from working with numerous network equipment providers and cellular operators. Fiona has a Masters degree in Electronics from the University of Edinburgh and is a chartered engineer.

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